Our customers' satisfaction is imperative for our success - AllDesignerGlasses is committed to make your shopping experience on our site easy and cost-effective.
If the eyewear you have recently purchased at AllDesignerGlasses is not to your complete liking, you may return/exchange it within 30 days of delivery date.
- Items that are returned for credit (money-back) are subject to a 15% re-stocking fee (shipping will not be credited). We do not refund taxes, customs duties or other expenses - only the amount paid for the product purchased at AllDesignerGlasses.
- Exchange is considered to be a return and a new order. You can process your return and place a new order simultaneously.
- Please allow up to 7 business days for us to process your return/exchange (from the date we receive your returned package)
- The price of the frame/sunglasses will be refunded if lenses were not (or attempted to be) installed. The frame/sunglasses must be in resalable condition: damage-free in original packaging with related accessories: case, cloth, etc.
- If packages are received from us damaged caused by the shipping courier, then we require for the customer to be in contact with our company immediately about this so we can handle any claim issues accordingly with the shipping courier. If the delivery date of this damaged package exceeds 10 business days before it is reported to our facility, then the damaged package which you receive from us will not be accepted for a claim or a refund.
- If any Items you receive from AllDesignerGlasses happens to be defective or is incorrect (or is our mistake). We will re-do/correct your order at no additional charge (once we have received the returned defective merchandise from you). If you would like to return the defective merchandise for a refund, you will be subject to return fee's that are listed on this page. (If the item is defective and non-replaceable/non-correctable you will be entitled to full refund)
- If you are returning defective product within 30 days of the delivery day, please contact us after you receive the non-defective product, and we will gladly refund the postage amount on your expense to shipping the item(s) back to us. We will cover up to $5.95 per order, which will be refunded to you.
All prescription (or plano) lenses that have already been cut/edged for your frame are non-refundable/non-returnable.
Prescription lenses are guarantied to be made precisely by the specifications you have provided.
If we made the lenses incorrectly, we will replace them at no charge.
- All returns must be prepaid - we do not accept collect shipments.
- A Return Authorization (R/A) must be obtained prior to making any returns.
- We will e-mail detailed return instructions along with your R/A number.
- Our credit department does not accept any returns without R/A numbers clearly marked on packages.